I hate listening to all the options when i know all i need to do is speak to a customer service rep.
Oh, and BTW.... WHY do companies make you enter in all your info only to have the service rep ask you for it again when they get on the call??
BOT: For verification purposes please enter your security code
BOT: Please verify your service address.
:: Service rep answers ::
Service rep: Hello, my name is Jessica can you please verify your security code?